+44 (0)7810 582 481
Policies
Delivery Information
Customer Service
Does the jewellery come with a warranty?
As standard all jewellery purchased through Stone Lab comes with a 3 year UK warranty and 2 year international warranty. We offer two extensions at a cost. These being 5 years and 10 years. The warranty covers manufacturing defects only and is subject to certain conditions. Please view our warranty page for further information.
Do you provide an insurance valuation with a purchase?
All purchases from customers located in the United Kingdom will receive an insurance valuation. As the valuations we provide are in GBP £, we are not able to offer valuations to customers located outside the United Kingdom at this time.
How do I contact you to discuss a purchase?
Please visit our contact page to make your enquiry. We look forward to hearing from you soon.
Do you have any shops or showrooms to visit?
We are an online only and don’t currently have any locations for a visit.
Do you provide aftercare on your products?
Cleaning and Checkups are always free and can be done as often as twice a year. There is never any charge for these services however there would be a small charge for delivery back to you.
I’ve got scratches on my jewellery; can it be polished?
Yes absolutely, the charge would depend the type of jewellery. For example a ring would cost £60 to polish and there would be a £10 return delivery charge.
